Today at work I was called to the front service counter to verify I credit I had added to a customer account. It happened back in May, so I didn’t have a good recollection of it, but it had the date and my initials, so I was fine with it.
The lovely customer said “I printed out the email from you if you need to see it. It was the best customer service I have ever experienced, and I wanted to thank you so much for that! It was also the most well written email!” She was so sweet, and explained to me that in the moment of the situation she expected to get the run around, but that I listened, acknowledged her issue, and apologized that it had happened. What to me seemed like basic human decency had made this woman’s day. It begs the question, what is the status quo of customer service these days, and how can you and your business rise above the median.
It really made my day to know that I had previously made hers. I asked if I could give her a hug, and she said again how amazing she thought I was, and went off on her way. To me, it’s moments like that, that make it worth it.
Comment below and let me know about an amazing customer service that you delivered or received.